Straight answers for customers, contractors, and handymen. If you can't find it here, it probably doesn't need doing.
A marketplace that connects homeowners with contractors and handymen. The deal is simple: fair price up front, payment reserved before work begins, step-by-step proof of work, and earnings released after the customer reviews and approves.
Open the app and pick your role — customer, contractor, or handyman. The signup flow walks you through the rest.
Creating an account is free for all three roles.
Describe the work, add photos if you have them, and you'll see a fair price before you book. The price you see is the price — not an estimate that grows in the driveway.
Your job screen shows status at every stage. As the contractor or handyman works, photos and notes appear step by step.
When the work is marked complete, look it over — in person and in the app. Approve it, and earnings are released. If something's not right, flag it in the app before approving.
Browse open jobs in your area and trade. Protected Bookings show that the customer's payment is reserved before you start — those are real jobs, not price-shopping.
Accept in the app, and the schedule and job details are locked in for both sides.
Update status as you go — in transit, arrived, working. Document each stage with photos and notes. That record is your proof of work, and it's what the customer reviews.
Finish the work, submit it, and the customer reviews and approves. Earnings are released after approval. Your documentation is what makes approval fast — good photos close jobs.
Jobs that require a licensed trade will check that your license is verified on your account. Keep your verification current.
Smaller repairs, maintenance, odd jobs — the work that keeps a house running. You see fair pricing up front, same as the customer does.
Same flow as contractors: accept the job, update your status, document the work step by step with photos and notes, submit for review.
The customer reviews and approves; earnings are released after approval. On Protected Bookings, the payment was reserved before you started — you're not chasing anyone down after.
Every documented, approved job builds your track record on the platform. The proof-of-work record does your marketing for you.
Pricing is established up front, before booking. Both sides see the same number. Know a real fair price before anyone shows up — that's the core of the platform.
On a Protected Booking, the customer authorizes funds before work begins. No payment hold is placed until card confirmation. Funds are not captured until payment rules are met.
Earnings are released after the customer reviews and approves the completed work.
A Free / Unprotected Request needs no card. But it has no payment protection, and contractors may choose not to accept it.
The booked price is the booked price. Any change in scope has to go through the app so both sides see and agree to it before it takes effect.
Scheduling happens in the app when the job is accepted. Both sides see the same calendar entry.
A job moves through clear stages — accepted, in transit, arrived, work in progress, complete, and reviewed. Each status change is visible to both sides the moment it happens.
Request a reschedule through the job screen. The other party confirms the new time in the app so there's one source of truth.
If the other party doesn't show, report it from the job screen. Don't settle it off-platform — the app record is what protects you.
It's the backbone of the platform. Photos and notes at each stage mean nobody argues from memory. The customer sees what was done; the worker has a record that it was done right.
Every photo and note, in order, on the job screen — live as the work happens.
The proof-of-work record is what the customer reviews. Approval releases earnings. Clear documentation means fast approval.
All roles verify their contact info at signup. Contractors and handymen complete identity verification before taking jobs.
If you carry a trade license, verify it on your profile. Licensed-trade jobs require verified licensure — the platform checks it before work can start.
Out-of-date contact info or expired verification can block you from accepting jobs. Check your profile if something seems locked.
Contact support through the app if you signed up under the wrong role.
Check your verification status first — expired or incomplete verification blocks job acceptance. Licensed-trade jobs also require a verified license.
Make sure you submitted the job as complete in the app and your proof-of-work photos are attached. Customers approve faster when the record is complete. If it's been an unreasonable amount of time, contact support from the job screen.
For Protected Bookings, funds must be authorized before work begins — if card confirmation didn't complete, the job can't move forward. Re-check your payment method in the app.
Log out and back in. If you still see the wrong role's screens, contact support — don't work around it.
Use the support option in the app. Include the job number if it's about a specific job.
Coming soon. We're building a library of standard operating procedures — plain-English, step-by-step guides for common jobs and platform workflows, written for the people doing the work. Check back here.
THE REAL