Last Updated: January 2025
Welcome to The Real Johnson. By using our platform, you agree to these Terms of Service. Please read them carefully.
By accessing or using The Real Johnson platform (website and mobile application), you agree to be bound by these Terms of Service and all applicable laws and regulations.
The Real Johnson is a platform connecting homeowners with handymen and licensed contractors for home service projects. We facilitate the connection but are not a party to the actual service agreement between customer and service provider.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must be at least 18 years old to create an account.
The Real Johnson charges service providers a 15% platform fee on completed jobs. This fee covers platform operation, payment processing, and customer support.
Customers pay through our secure payment system. Funds are held in escrow until job completion is confirmed. Service providers receive payment via direct deposit within 3-5 business days after customer confirmation.
Users must conduct themselves professionally and legally. Prohibited activities include fraud, misrepresentation, harassment, or any violation of local, state, or federal laws.
The Real Johnson is a platform only. We do not employ service providers, perform services, or guarantee work quality. All work agreements are between customer and service provider.
To the fullest extent permitted by law, The Real Johnson shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.
We reserve the right to modify these Terms at any time. Continued use of the platform after changes constitutes acceptance of the new Terms.
For questions about these Terms, contact us at: legal@therealjohnson.com