Privacy Policy

Last Updated: January 2025

The Real Johnson is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We collect information you provide directly to us:

• Account Information: Name, email, phone number, address
• Profile Information: For service providers - license info, insurance, portfolio photos, skills
• Job Information: Job descriptions, photos, budget, timing preferences
• Payment Information: Bank account details for payouts (securely processed by our payment provider)
• Communications: Messages between customers and service providers

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our platform services
• Match customers with appropriate service providers
• Process payments and payouts
• Send notifications about jobs, proposals, and account activity
• Verify licenses and credentials for service providers
• Provide customer support
• Prevent fraud and ensure platform security

3. Information Sharing

We do not sell your personal information. We share information only as necessary to operate the platform:

• Between Users: Customers and service providers see relevant profile info and job details
• Payment Processors: Secure payment processing (we do not store full credit card numbers)
• Legal Requirements: When required by law or to protect rights and safety

4. Data Security

We use industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no system is 100% secure.

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account and data
• Opt out of marketing communications
• Export your data

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Job records are retained for 7 years for legal and accounting purposes.

7. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification.

9. Contact Us

For privacy-related questions or requests, contact us at: privacy@therealjohnson.com

← Back to Home